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Frequently
Asked Questions
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How
do I buy gold from Godley IGH? |
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Buying
precious metals is easier than ever with Godley IGH! You can
either call us on +44 (0)116 253273 or place an order request
online using our secure, hassle-free online ordering system.
Click here to get started now! |
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Who
can buy from Godley IGH? |
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Godley
IGH is happy to sell gold bars and products to anyone. Whether
you want to buy just one bar or purchase large quantities of
gold, we can take care of your needs. |
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How
can I pay for my order? |
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Post
a certified cheque, banker's draft, electronic bill payment
or bank wire. For orders over £10,000.00 payment must
be made by bank wire. Bank wire instructions will be sent
by e-mail with your order confirmation.
Please
note that an additional £20 must be added for all bank
wires. This charge covers all bank administrative fees.
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How
quickly will you need my payment? |
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Payment
must be dated within 24 hours from the date your order is confirmed
and must be received by us within 2 days. Godley IGH reserves
the right to cancel orders that do not meet both of these requirements.
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Do
you accept personal cheques? |
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Yes,
we do accept personal cheques. However, the company policy is
a 7 working-day waiting period from when payment is received
before the order is shipped. If a check is returned because
of insufficient funds, an administrative fee of £15.00
will be charged. |
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Can
I pay for my order with my credit card? |
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No,
we do not accept accept credit or debit cards as methods of
payment. Our prices are based on wholesale volume, with very
low profit margins. As such we cannot incur added expenses from
merchant credit card charges. |
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What
happens if my payment isn't received within 2 days of the order? |
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It's
always best to send us your payment immediately, to ensure that
Godley IGH can honour the confirmed price. If payment is not
received within 2 days, Godley IGH reserves the right to either
refuse your order, or provide a fresh quote based on the market
price at the time we received payment. |
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Do
you add a commission fee to your posted prices? |
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No,
the prices you see are the prices you pay. The only charges
Godley IGH adds are for shipping and insurance. |
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Are
your prices locked in when I place my order? |
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Yes.
When a deal is confirmed, the price that you order at is the
final price even if fluctuations in the market occur afterwards.
You must ensure that your payment is dated within 24 hours and
received by Godley IGH within two days to guarantee this. When
you book transactions greater than £5,000, Godley IGH
requires a 15% deposit to be on hand at the time of the order.
You are responsible to cover any market losses should your order
be cancelled if the market price drops. |
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What
happens if I don't send a cheque or follow up on my order after
it has been confirmed? |
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Your
Godley IGH order will automatically be cancelled if we do not
receive payment within two days. If a decline in the market
price of the metal occurs, you will be charged only for the
difference between your confirmed price and the market price
or £15 administration fee, depending on which is larger.
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Can
I cancel my order? |
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Yes.
If the market price goes up and you wish to cancel you may do
so at no cost to you. However, if there is a decline in the
price of the metal at the time of a cancellation, you will be
charged the difference between your confirmed price and the
market price. |
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What
are the shipping and handling charges? |
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The
cost to ship your order to destinations in the UK is £5.00.
All shipping is registered insured mail. For all orders going
to destinations outside the UK, charges will be dependent upon
our carriers. The exact cost will be determined depending on
the weight of the order and the shipping destination. The client
will be contacted shortly there after with the total amount
including insurance. |
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How
is my order shipped? |
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Godley
IGH orders are shipped Registered post To all other destinations
a recognized carrier will be used. Each package is fully insured
and requires a signature upon delivery.Packages sent registered
and insured can take on average 3 to 5 working days. The parcel's
registration number can be made available upon request. This
number will be used to trace a package if it hasn't been received
within 7 days. |
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Can
I pick-up my gold? |
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Yes.
However, you must pre-arrange a time with us for collection,
and we must have cleared your payment, before we will release
your gold. When collecting your gold, you must bring acceptable
photographic identification, such as a passport, or driving
licence, as well as proof of address, such as a bank letter,
utility bill or lease agreement. We may take copies of these.
This is purely for security measures. Furthermore, we do not
keep gold on the site of our main office, and so we insist on
pre-arranged times of collection to ensure your gold is here
for you. |
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How
long will it take to get my package? |
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Your
Godley IGH order is usually packaged and shipped within 24 hours
of receipt and clearance of your full payment. Delivery can
be expected on average within 3 to 5 working days from the time
of shipment. |
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Can
you ship my order to a post office box? |
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Yes.
Orders shipped registered and insured Royal Mail can be sent
to a PO Box. If a different shipping method is used you must
specify a street address for shipment. A signature is required
upon delivery of your package. |
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Who's
responsible if my order is lost or stolen while in transit? |
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Godley
IGH fully insures all of its shipments and is responsible if
anything should happen to your package while it is in transit
to you. However we will not accept responsibility if you have
instructed your delivery service to leave parcels for you without
the need for a signature. |
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How
do I go about selling to Godley IGH? |
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If
you'd like to sell your precious metals to Godley IGH, we provide
price confirmations on the phone. Within two days of locking-in
a price, we will send you payment. For your protection, we strongly
recommend that you register and fully insure your package before
sending your metals to us. You should also include a detailed
packing slip with your name and phone number. |
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Is
there VAT on gold? |
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Gold
for investment purposes in the UK is exempt from VAT under the
February 2000 act. For countries outside the UK, you should
check with you local authorities as to the laws in your area. |
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How
would I check Godley IGH's supplier and bank references? |
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We
invite you to check our references - we're very proud of them.
You can check them here. |
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Can
Godley IGH hold and store my gold purchases? |
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Absolutely!
For your convenience, you can purchase your gold bars and store
them in our secure facilities in an allocated gold account.
This will allow you to sell them back to Godley IGH without
incurring any shipping costs, and allow them to be stored in
insured facilities. For more information on this, click here. |
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Do
you report my purchase of gold to HM Customs and Excise? |
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No,
but Godley IGH is legally bound to keep customer records of
transactions for 6 years. These are the regulatory requirements
for all gold bullion dealers under UK money laundering regulations. |
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